Every guest, regardless of how they book, goes through a verification process before their stay is confirmed — no exceptions. Platform Bookings (Airbnb, VRBO, Booking.com, etc.) Guests booking through OTA’s benefit from the platform's built-in identity verification, but we don't stop there. We review every guest profile before accepting a reservation — evaluating review history, account standing, and verified ID status. We also require a profile photo, government ID, and positive reviews through our booking settings, and we decline any reservation that raises a concern. Beyond the platform requirements, all guests are required to sign a rental agreement prior to their stay. This agreement outlines house rules, noise policies, occupancy limits, and damage liability — so expectations are crystal clear before anyone walks through the door. Direct Bookings For guests booking directly, our process is equally rigorous. We collect and verify a government-issued ID, and a signed rental agreement is mandatory before the booking is confirmed. The Standard That Doesn't Change Whether a guest finds your home on Airbnb or books directly through our site, they will go through our verification process and sign a rental agreement. That's a non-negotiable part of how we protect your property and ensure every guest is accountable from the moment they book.